Seat Yourself’s Refund Policies
Our policy is no refunds. The policy is posted prominently for shoppers on the checkout page and on the order receipt. We make exceptions on a limited basis for our customers when requested via an email from the email address listed as the account manager. We will also make exceptions at our discretion when a purchaser contacts us immediately, or if we think there may have been a system problem at the time of purchase.
When a performance is canceled for any reason, we guarantee that a full refund will be issued for any online purchaser, including all fees. We normally issue these refunds by reversing the credit card charge, although account managers have the option of issuing the refunds themselves from the proceeds. In the event that an order includes both canceled and un-canceled events, we will pro-rate the refund accordingly. Account managers usually offer makeup performances, and seats to canceled performances can then be swapped into other performances that will take place. This swap must alway be made with the purchaser's permission, unless a clear custom notice to the contrary was posted for shoppers prior to purchase, and also as custom text on the receipt.